Assistant Housekeeping Manager

3 weeks ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About the Role

The Assistant Housekeeping Manager will play a critical role in ensuring the highest standards of housekeeping service are maintained across our properties. Reporting directly to the Executive Housekeeper, this position offers a unique opportunity to collaborate in establishing, executing, and assessing service standards.

Key Responsibilities

  • Promote meticulous attention to detail and share methods and ideas to support team goals and exceptional guest experiences.
  • Establish clear daily performance targets for Housekeeping Supervisors and oversee the service workflow and performance of all team members.
  • Effectively handle the scheduling and rostering of the housekeeping department while adhering to operating budgets.
  • Conduct pre-arrival inspections of VIP guests' rooms to ensure that room presentation aligns with the required standards.
  • Continuously monitor guest service within the department, ensuring that it is effective and efficient, meeting both guest requirements and our standards.

Requirements

  • Tertiary Qualifications in a hospitality or business field.
  • Extensive hotel experience in a high-volume environment.
  • Demonstrated experience leading professional hospitality teams.
  • Strong communication skills with competent computer literacy.

About Us

The Star Entertainment Group is a leading hospitality and entertainment company, committed to creating exceptional experiences for our guests and a great place to work for our team members. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

What We Offer

  • Complimentary buffet meal on every shift.
  • Uniform laundered and ready for you daily on property.
  • Discounted parking available in the city.
  • Up to 30% Discounts across award-winning restaurants and accommodation.
  • Supportive leadership team.
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer.
  • Endless career growth and opportunities to learn and develop your career.


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