Senior Client Partnership Specialist

4 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $150,000
Key Account Professional

The role of a Key Account Professional is to foster and grow client partnerships, ensuring that clients derive maximum value from the Innomesh platform.

Primary Responsibilities:
  • Establishing and maintaining close relationships with key stakeholders across IT/AV departments.
  • Leading regular meetings to review performance, discuss upcoming needs, and maintain open communication.
  • Ensuring client goals are well understood and reflected in ongoing service delivery.
  • Responding promptly to client inquiries and issues in a helpful manner.
  • Identifying opportunities to increase platform usage or introduce new features supporting evolving client needs.
  • Collaborating on pricing proposals, usage reviews, and renewal documentation.
  • Managing renewal timelines to maintain long-term relationships.
  • Assisting in onboarding new sites, teams, or users as clients expand their use of Innomesh.
  • Highlighting how platform improvements align with client objectives.
  • Providing education, guidance, and support to help clients get the most from the platform.
  • Encouraging adoption of features enhancing efficiency, visibility, and ease of use.
  • Coordinating with internal teams to deliver updates, integrations, or custom configuration when required.
  • Maintaining up-to-date internal documentation of notes, actions, and account developments.
  • Coordinating with implementation and support teams to ensure consistent service and resolution.

Representing client perspectives in internal planning, product, and service delivery discussions.

Sharing insights and feedback informing the ongoing development of the platform.

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