Claims Portfolio Manager

1 month ago


Sydney, New South Wales, Australia Vero Insurance Full time

About the Role:

We are seeking an exceptional Claims Portfolio Manager to join our team at Vero Insurance. The successful candidate will be responsible for managing a portfolio of Personal Injury Claims and ensuring that injured workers receive their correct entitlements.

Key Responsibilities:

  • Accurately review and assess claims to ensure timely and correct payment of entitlements
  • Communicate effectively with key stakeholders to ensure seamless case management
  • Manage workflow to meet applicable timeframes and deliver high-quality outcomes
  • Collaborate with internal support and external stakeholders to ensure proactive case management
  • Develop and monitor Injury Management Plans to achieve SMART goals for claimants
  • Deliver high-quality customer service and support to legislative authorities, employers, and injured workers

Requirements:

  • Experience in Workers Compensation Claims, Portfolio Claims management, or Call Centre environment
  • Strong team player with a proven track record of providing exceptional customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical focus with attention to detail and accurate reporting skills
  • Ability to demonstrate compassion and empathy for customers
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond with appropriate actions

About Us:

Vero Insurance is committed to building futures and protecting what matters. We value our people, our business, and our customers. We offer a dynamic and supportive work environment where you can make a meaningful impact and grow your career.



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