Customer Experience Manager

1 week ago

Perth, Western Australia beBeeCustomerSupport Full time $80,000 - $100,000

**Job Overview**

We are seeking an exceptional professional to lead our customer support channels and drive seamless experiences for users. The ideal candidate will have a deep understanding of customer support metrics and SLAs, as well as excellent time management skills and the ability to collaborate with cross-functional teams.

**Responsibilities**

  • Own customer support channels by leading conversations to resolve customer queries and issues.
  • Coordinate support representatives to fulfill response and resolution time SLAs.
  • Refine processes to ensure lightning-fast support and high satisfaction rates.

**Required Skills and Qualifications**

  • Minimum 3 years of professional experience in customer support or a related field.
  • Exceptional problem-solving skills and ability to juggle multiple customer needs on tight deadlines.
  • Deep understanding of customer support metrics and SLAs.

**Benefits**

Join a high-performing team passionate about building great software for the mining industry. Collaborate with experienced professionals who value innovation and execution.

**Why This Role Matters**

This is an exciting opportunity to make a real impact on the customer experience and contribute to the growth of our organization.

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