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Disability Services Team Leader
2 weeks ago
We are seeking a highly skilled Regional Coordinator to manage our service regions in North and South Queensland. This is an exciting opportunity for someone who wants to make a difference in the lives of people with disabilities.
The successful candidate will have excellent leadership skills, strong communication abilities, and experience in team management. They will be responsible for supervising support staff, scheduling and allocation of resources, performance and compliance, business development, relationship management, client onboarding, reporting, records management, brand awareness, internal audit, sales targets, client support, policy and procedure updates, coordination, customer feedback, and on-call duties.
About the RoleThis is a challenging yet rewarding role that requires strong organizational and problem-solving skills. The successful candidate will work closely with the Operations Coordinator and other teams to achieve business objectives and improve services for our clients.
Key Responsibilities- Recruit, appraise, manage, educate, and monitor the performance of all support staff within the region.
- Oversee the scheduling and allocation of support workers to meet clients' needs.
- Ensure all KPIs are met according to management directives and compliance standards.
- Collaborate with the Business Development team to generate and convert leads through sales and marketing initiatives.
- Maintain and build relationships with participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
- Manage initial assessments, onboarding processes, and provide advice to potential clients, families, and carers.
- Prepare monthly activity, performance, and compliance reports for the Operations team.
- Maintain accurate records and oversee records management systems.
- Act as the face of the business, building brand awareness and networking within the disability and community care sectors.
- Attend SIL homes and report findings as part of internal audits.
- Meet and exceed sales and growth targets.
- Act as the primary contact for NDIS clients, assisting with their plans, goal setting, and budget management.
- Stay informed about updates to NDIS policies, procedures, and guidelines.
- Coordinate with contractors and internal/external teams to meet client needs.
- Monitor feedback and use insights to improve services.
To be successful in this role, you will need:
- Relevant four-year degree with one year of experience; three-year degree with two years of experience; associate diploma with relevant experience; or lesser qualifications with substantial experience.
- At least 2 years in team leadership or support management within the NDIS sector.
- Strong understanding of NDIS guidelines, statutory requirements, and organizational policies.
- Excellent communication, interpersonal skills, multitasking, problem-solving, leadership, and proficiency in Microsoft Office and data analysis software.
- Ability to supervise complex functions and provide expert advice.
- Effective time management skills and ability to prioritize tasks.
- Access to ongoing professional development.
