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Supplier Services Officer
2 months ago
We are seeking a highly organized and detail-oriented individual to join our team as a Supplier Services Officer. In this role, you will provide ongoing support to Suppliers using our in-house system CAPlink, ensuring accurate reconciliation of accounts and assisting Suppliers in other matters as needed.
Key Responsibilities- Support Supplier accounts using CAPlink, ensuring timely and accurate processing.
- Run reports to identify Suppliers who have failed to send in data, and liaise with Suppliers, Caplink Support, and internal staff to improve efficiency.
- Update supplier details as required, and provide first contact answers and resolutions for Supplier queries.
- Liaise with Suppliers and internal departments to resolve queries efficiently.
- Escalate unresolved queries to the Supplier Services Manager as needed.
- Use supplier reports to follow up on Suppliers whose sales have spiked or are in a credit balance.
- Investigate credits on member accounts on stop credit to ensure entitlement.
- Manipulate CSV files into correct format for computer processing, and manually process invoices and credits into Epicor as required.
- Provide operational support to Customer Service as needed.
- Understanding of accounting principles.
- Intermediate skill in the use of MS Excel.
- One year experience in a customer service related role.
- Prior experience with account reconciliation in a service environment where high accuracy is required.
- Completing of Year 12 High School Certificate or equivalent preferred.
Capricorn is a purpose-led organization committed to empowering our community to thrive. We offer a diverse and inclusive workplace, flexibility, paid parental leave, a fun environment, and work perks that our employees actually use.
