Supplier Services Officer

4 weeks ago


Perth, Western Australia Capricorn Full time
About the Role

We are seeking a highly organized and detail-oriented Supplier Services Officer to join our team at Capricorn. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our supplier relationships.

Key Responsibilities
  • Provide ongoing support to suppliers using our in-house system, CAPlink.
  • Run reports to identify suppliers who have failed to send in data, and liaise with suppliers, Caplink Support, and other internal staff to improve efficiency.
  • Update supplier details as required.
  • Respond to supplier queries in a timely and accurate manner.
  • Liaise with suppliers and internal departments to resolve queries efficiently.
  • Evaluate supplier reports to ensure the integrity of data in our systems.
  • Investigate credits on member accounts to ensure entitlement.
  • Process invoices and credits into Epicor as required.
Requirements
  • One year of experience in a customer service-related role.
  • Prior experience with account reconciliation in a service environment where accuracy is crucial.
  • Intermediate skill in MS Excel.
What We Offer

At Capricorn, we value our employees and offer a range of benefits, including a diverse and inclusive workplace, flexibility, paid parental leave, and a fun environment. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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