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Technical Support Specialist

2 months ago

Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time
Unlock Your Potential with Linfox Armaguard Group

At Linfox Armaguard Group, we're committed to delivering exceptional security solutions to our customers across Australia and New Zealand. As a Technical Support Specialist, you'll play a vital role in ensuring the smooth operation of our technology systems.

Key Responsibilities:
  • Provide third-level technical support and troubleshooting advice to internal and external stakeholders
  • Build strong relationships with clients, subcontractors, and field technicians through expert knowledge and communication
  • Identify and resolve complex technical issues using a customer-centric approach
  • Collaborate with internal departments to conduct training and testing on specialized technical products
  • Contribute to the organization's direction by providing technical advice to management on business risks, technology, and best practices
Requirements:
  • Proven knowledge of ATMs, cash management devices, or technical expertise in a related field
  • Strong root cause analysis skills in computer hardware and software
  • Excellent organizational, multitasking, and communication skills
  • Exceptional problem-solving skills with the ability to troubleshoot complex issues
  • Strong time management skills and a great attitude
  • Able to work a 5-day rotating roster, including weekends

We're looking for a skilled and dedicated individual who can make a real impact in our team. If you're passionate about technology and customer service, we'd love to hear from you.