Hotel Guest Experience Specialist

11 hours ago


Brisbane, Queensland, Australia beBeeService Full time $56,000 - $73,000

Customer Service Expert Wanted

At the heart of Brisbane, we are seeking a friendly Guest Service Agent to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and building rapport with guests.

The successful applicant will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

As a Customer Service Expert, you will be responsible for ensuring that each guest stay is perfect, from check-in to check-out.

Responsibilities:

  • Provide exceptional customer service to guests
  • Build rapport with guests and create memorable experiences
  • Maintain high levels of personal and workplace presentation
  • Work effectively in a team-focused environment
  • Multitask and prioritize tasks to ensure efficient service delivery

Requirements:

  • Previous experience in a similar role or position
  • Excellent communication and interpersonal skills
  • Ability to work in a shift working roster, including weekends and night shifts
  • Familiarity with OPERA property management system

What We Offer:

  • Competitive salary and benefits package
  • Professional development opportunities
  • A supportive and dynamic work environment


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