
Hotel Guest Experience Specialist
11 hours ago
Customer Service Expert Wanted
At the heart of Brisbane, we are seeking a friendly Guest Service Agent to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and building rapport with guests.
The successful applicant will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
As a Customer Service Expert, you will be responsible for ensuring that each guest stay is perfect, from check-in to check-out.
Responsibilities:
- Provide exceptional customer service to guests
- Build rapport with guests and create memorable experiences
- Maintain high levels of personal and workplace presentation
- Work effectively in a team-focused environment
- Multitask and prioritize tasks to ensure efficient service delivery
Requirements:
- Previous experience in a similar role or position
- Excellent communication and interpersonal skills
- Ability to work in a shift working roster, including weekends and night shifts
- Familiarity with OPERA property management system
What We Offer:
- Competitive salary and benefits package
- Professional development opportunities
- A supportive and dynamic work environment
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