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At the forefront of our hotel's operations, this pivotal role embodies the essence of exceptional customer service. As a Front Office Agent, you will be the first point of contact for our guests, crafting unforgettable first impressions with your natural charisma and making every guest feel genuinely welcomed and valued.
- Main Responsibilities:
- Create warm and professional interactions with guests and colleagues, ensuring every interaction leaves a lasting positive impression.
- Efficiently manage check-ins and check-outs, showcasing seamless service from arrival to departure.
- Promote the loyalty program, clearly explaining and enhancing guest stays.
- Embody the core values in every moment, bringing authenticity and care to every guest experience.
- Contribute energy and passion to a vibrant Front Office team, helping to create a premium and memorable hotel experience every day.
- Experience in Front Office, Concierge, or Reception (hotel experience preferred but not essential).
- A people person who makes guests feel at home with ease and warmth.
- Organised and efficient, with strong communication skills in both writing and speaking.
- A supportive team player who thrives under pressure and can confidently work independently.
- Energetic and proactive, always aiming to deliver exceptional guest experiences.
- Familiarity with hotel management systems is a plus.
