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Dynamic Guest Experience Professional

2 weeks ago

Perth, Western Australia beBeeHospitality Full time $60,000 - $80,000
Hotel Guest Service Agent

We are looking for a Guest Service Agent to join our hotel team. This is a unique opportunity to work in the hospitality industry and provide exceptional service to our guests.

As a Guest Service Agent, you will be the face of our hotel and responsible for ensuring that our guests have an excellent stay. Your primary responsibilities will include:

  • Providing personalized service to our guests, including check-in and check-out procedures
  • Handling guest inquiries and resolving any issues they may have
  • Ensuring that our guests' rooms are clean and comfortable
  • Maintaining a high level of customer satisfaction through excellent communication skills
  • Working collaboratively with other hotel staff to ensure seamless operations

To succeed in this role, you will need to have:

  • Previous customer service experience, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic mathematics skills
  • Availability to work overnight shifts

If you are a motivated and enthusiastic individual who enjoys working with people, we would love to hear from you

Key Responsibilities:

  • Connect with guests, anticipate their needs, and respond accordingly
  • Manage and resolve guest complaints in a professional manner
  • Process payments and handle guest transactions efficiently
  • Collaborate with other departments to ensure seamless guest experience

Requirements:

  • Previous customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic mathematics skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment