Guest Experience Specialist

6 hours ago

Perth, Western Australia beBeeConcierge Full time $50,000 - $70,000

Front Desk Associate

About the Role

We are seeking a professional Front Desk Associate to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for creating memorable experiences through responsive communication, effective problem-solving, and a commitment to excellence.

Duties & Responsibilities:
  • Respond to guest requests in a timely and courteous manner, ensuring that their needs are met or exceeded.
  • Greet guests warmly, providing personalized attention and support throughout their stay.
  • Manage guest calls, messages, and emails, addressing inquiries and resolving issues promptly.
  • Maintain accurate records of guest interactions, preferences, and concerns.
  • Collaborate with colleagues to ensure seamless operations and exceptional guest satisfaction.
Requirements & Qualifications:

To be successful in this role, you will possess:

  • A strong customer service background, with experience in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • Ability to work independently and as part of a team, adapting to changing circumstances and priorities.
  • Basic computer skills, including proficiency in hotel management systems and software.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.
What We Offer:

In return for your dedication and passion, we offer:

  • A competitive salary and benefits package, reflecting your value to our organization.
  • Ongoing training and development opportunities, empowering you to grow professionally and personally.
  • A supportive work environment, fostering collaboration, innovation, and excellence.
Join Our Team:

If you are a motivated and compassionate individual, eager to make a positive impact on our guests' lives, apply now to become a part of our dynamic front office team

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