Guest Reservations Specialist

1 week ago


Spring Hill, Queensland, Australia Accor Full time

Company Overview

About the Mercure brand

Mercure Hotels provide more than just a comfortable stay; they serve as gateways to local experiences and adventures. Established in 1973, Mercure has dedicated itself to revealing the hidden gems of each destination. With a network of over 950 hotels in more than 60 countries, guests are welcomed into an atmosphere that reflects the unique characteristics of their surroundings, from the decor to the culinary offerings.

About Mercure Brisbane Spring Hill

Situated on the edge of the central business district, Mercure Brisbane Spring Hill is conveniently located near the Brisbane River, Suncorp Stadium, and public transport. The hotel boasts 179 spacious rooms, each featuring expansive balconies, modern conveniences, an outdoor pool, a fitness center, and a restaurant and bar with an outdoor setting.

Job Responsibilities

The Reservations Agent is essential in ensuring outstanding guest experiences at Mercure Brisbane Spring Hill. This role demands a well-organized, customer-focused individual with strong communication skills and the ability to manage multiple tasks effectively. The ideal candidate will oversee reservations, respond to guest inquiries, and deliver tailored services to guarantee maximum satisfaction.

Key responsibilities include:

Reservations Oversight: Efficiently process and manage hotel room bookings, ensuring all details are accurately recorded in the system. Address guest inquiries about room availability, pricing, and services. Promote hotel offerings to enhance revenue. Guest Assistance: Offer personalized support to guests before, during, and after their stay. Manage special requests and VIP arrangements to create memorable experiences. Address guest concerns and resolve issues promptly and professionally. Collaborate with other departments to meet guest needs. Effective Communication: Maintain clear communication with guests through phone, email, and face-to-face interactions. Provide information regarding hotel amenities, services, and local attractions. Work closely with the Front Office and other departments to ensure seamless guest experiences. Administrative Duties: Keep accurate records of guest interactions and transactions. Prepare reports on reservations, occupancy rates, and guest feedback. Assist in creating promotional materials and packages. Qualifications
Previous experience in hotel reservations or a similar customer service role is preferred. Excellent verbal and written communication skills. Familiarity with hotel reservation systems and software is essential. Strong attention to detail and organizational skills. Ability to thrive under pressure and manage multiple tasks simultaneously. Customer-oriented with a commitment to exceptional service. Knowledge of local attractions and events is advantageous. Additional education or training in hospitality or a related field is a plus. Flexible availability to work during weekdays and weekends. Additional Information

Why choose Accor?

We are more than just a global leader; we embrace individuality and offer a range of opportunities that align with your personality. We encourage growth and learning every day, ensuring that your work is meaningful. With over 5400 hotels in more than 110 countries, the possibilities are limitless.

Learn at your own pace with access to our Accor Academy. Enjoy flexibility to maintain a healthy work-life balance. Benefit from exclusive Accor Heartist perks, including discounted food and beverage and accommodation worldwide. Participate in our referral bonus program. Take advantage of Accor's parental leave scheme. Access our Employee Assistance Program.

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway



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