Business Systems Improvement Professional

17 hours ago

Melbourne, Victoria, Australia beBeeProcess Full time $110,000 - $140,000
Job Opportunity

We have an exciting opportunity for a seasoned Process Improvement Specialist to join our Digital Legal Service Operations team.

The successful candidate will be responsible for collating information from workshops and interviews, reviewing processes and making recommendations on improvements to legal operations. This includes documenting 'as is' and 'to be' process maps.

This role involves identifying how various current and potential technology solutions can be leveraged to optimise efficiency. The specialist will review options, conduct cost-benefit and feasibility analysis, and write business cases.

In addition, the Process Improvement Specialist will support project scoping, estimating, prioritisation, and negotiation of system functionalities. They will create business requirements documents and work with technology experts to translate into functional specifications.

The ideal candidate will provide analytic support by coordinating data extraction from various databases and performing data interpretation. They will also conduct workshops and technology demonstrations to seek sign-off on business requirements, new processes and technology solutions.

The Process Improvement Specialist will transfer knowledge and learnings to the legal team and other stakeholders. They will participate in test planning and execution, business change planning and implementation, project team problem-solving and issue management.

Maintaining cyber security at all times is crucial in this role. The specialist will cultivate awareness of security risks, stay informed of latest cyber threats, instil best cybersecurity practices and take practical steps to protect the firm and client from cyberattacks.

Key Requirements
  • A minimum of 3 years' experience in a related business analyst role, with demonstrated ability to map and analyse processes, identify process improvements, as well as influence stakeholders and process owners to adopt new work practices.
  • Exceptional written and verbal communication skills, including ability to summarise information succinctly and draw out key conclusions, well-honed problem-solving and conflict resolution skills to help identify, communicate and resolve issues.
  • Relationship management skills with ability to liaise with both internal and external people at all levels, ability to think innovatively and drive continuous improvement across policy, process and systems.
  • A track record in using tools to manipulate data accurately and precisely, including Excel, and process mapping tools such as Visio, understanding of the Software Delivery Lifecycle and proven ability to work with technology solutions professionals.
Desirable Skills
  • Experience in professional services, particularly within the legal sector, highly regarded, expertise in new business Intake/Anti-Money Laundering highly valued.

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