Sofitel Club Attendant

3 weeks ago


Melbourne, Victoria, Australia Accor Full time
Job Title: Sofitel Club Attendant

Are you a hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We are seeking a highly skilled and motivated Sofitel Club Attendant to join our team at Sofitel Melbourne On Collins.

About the Role:

As a Sofitel Club Attendant, you will be responsible for providing a warm and welcoming experience for our Club Sofitel guests. You will be the key contact for guests during their stay, ensuring that their needs are met and exceeded. Your role will involve providing food and beverage services, as well as front office services, to our discerning guests.

Key Responsibilities:
  • Maintain a thorough knowledge of all hotel facilities and promotions
  • Attend to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
  • Prepare and serve food & beverages
  • Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation
  • Maintain food & beverage stock and inventory control based on current and future occupancy
  • Complete check in and check out procedures and adhere to hotel standards
  • Update guest profiles, maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
  • Communicate with a diverse range of people in a professional manner
Requirements:
  • Minimum 12 months experience in a luxury hotel environment
  • Highly organised and able to effectively manage priorities
  • Strong focus on guest and team relations. Initiate contact and establish rapport easily
  • Project a professional image at all times through personal presentation/interpersonal skills
  • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
  • Display high energy levels and demonstrate versatility in responding to guest requests and situations
  • Remain calm and effective in high volume work situations
  • Be a good team player; contribute to and assist co-workers without being asked
  • Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
  • Previous reception/attendant experience preferred
  • Valid RSA and knowledge of Opera is an advantage
What We Offer:
  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels


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