Inside Sales Manager
2 weeks ago
About Jensen Hughes
Jensen Hughes is a global consulting, engineering, and compliance firm that leads with its Purpose and Principles. We value our people and strive to create a culture of trust, integrity, and professional growth. Our commitment to Diversity, Equity, and Inclusion is fundamental to our success.
Job Overview
We are seeking a motivated and enthusiastic Inside Sales Manager to join our team in Sydney. The role will cover our building code, fire safety engineering, access, and energy consulting teams. The successful candidate will be responsible for expanding our consulting business through the day-to-day management and coaching of a quotation management team and inside sellers.
Key Responsibilities
- Define expectations around response time, follow-up on quotations, outbound calling, pipeline management, revenue targets, and proactively monitor and manage these.
- Actively utilize CRM/project management software to monitor pipeline and provide coaching to direct reports to ensure contact details are accurate, duplicates are removed, new information is added, and accurate call/visit logs are entered.
- General understanding of accounts with open work (Lead/Op/Proposal/Renewal) and support the team on moving proposals through the pipeline and closing orders.
- Customer Service and post-project follow-up (internal and with client) and identify opportunities/initiate renewal discussion if end of contract cycle.
- Identify growth opportunities from existing clients/current projects and work with the team on a plan.
- Qualify new leads (existing and new clients) and gather information needed to move to proposal.
- Proposal document work (creation/QC/update).
- Manage contract renewals for key clients/master agreements, supported by Operations/Administration.
- Client/account research - review past projects, notes, unique client items, history, connect with PM and Finance as needed.
- Develop sales opportunities by exploring and identifying potential accounts, soliciting new accounts, building rapport, providing some technical information and explanations of our service, and preparing proposals.
- Communicating with clients, making outbound calls to potential customers, and following up on leads/opportunities.
- Build and maintain a working knowledge of Jensen Hughes Australia's service offerings; participate in training/coaching opportunities.
Requirements and Qualifications
- Experience in interpreting testing procedures and requirements.
- Approximately 10 years of sales experience, of which 3 years must have been in a sales management position.
- Proficient in Microsoft Suite Applications, Word, Excel, PowerPoint, and Outlook.
- Experience with CRM software platforms preferred.
- General knowledge and confidence using computer databases and menu-driven reports.
- Fluent in written and spoken English.
Jensen Hughes is an Equal Opportunity Employer
Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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