Experience Officer Customer Service Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $85,000

We are seeking a Customer Service Specialist to join our team at Heritage Bank. As the face of our business for our members, you will be responsible for delivering consistent high-quality customer service.

This part-time role will be based at our Pittsworth Branch and involves working Monday to Friday 9:00am - 1:30pm. We take pride in giving our members the best experience possible - consistently, across everything we do. Being member-owned means we are passionate about our members.

As a Customer Service Specialist, you will:

  • Assist members with their transactional needs and enquiries
  • Engage in needs-based conversations to find the right solutions for our members, every time
  • Build relationships to help members achieve their long-term financial goals
  • Educate members on how to utilise digital and mobile banking tools to enhance their banking experience
  • Collaborate with your team to achieve strategic goals

We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in this role, you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.

We offer a range of attractive benefits for our team members, including career development opportunities, discounts on financial products and services, and a dedicated Employee Assistance Program for you and your family to access in times of need. Paid volunteering days and access to a diverse range of community and charitable initiatives are also available.

We believe that putting 'People First' starts with our team members, so we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

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