Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $110,000
Job Overview

We are seeking a seasoned Customer Experience Specialist to join our team. As the primary point of contact for assigned customer groups, you will ensure seamless financial back-office operations and unlock long-term value from our services.

The ideal candidate is a strategic adviser who can help customers maximise their use of our platform and expert services, identifying opportunities for growth and operational improvement.

About the Role
  • Guide customers through onboarding, manage ongoing service delivery, and resolve major issues.
  • Proactively engage clients with insights and advice to improve retention and renewal outcomes.
About You
  • You have experience in client relationship management and are eager to deepen your expertise in this area.
  • You excel in problem-solving, are highly collaborative, and can translate financial insights into actionable strategies that help SMEs thrive.
  • You are passionate about customer success, strategic financial advisory, and leveraging technology-driven solutions to create efficiencies for businesses.
Key Responsibilities
  • Customer Relationship & Account Health: Serve as the primary relationship owner for a portfolio of Visory customers.
  • Onboarding & Change Management: Oversee customer onboarding, ensuring a smooth transition to Visory's services.
  • Service Quality & Issue Resolution: Be accountable for overall account health, ensuring that service quality standards are met.
  • Deliver Insights Product: Lead a structured and regular meeting cadence with customers to provide insights and advice that supports the customers to achieve their business goals and objectives.
Core Competencies
  • Customer-Centric: Strong ability to build trusted relationships and advocate for customer needs.
  • Strategic Thinking: Ability to see the bigger picture and advise customers on financial back-office efficiencies.
  • Collaboration & Influence: Works cross-functionally with internal teams to drive positive customer outcomes.
Requirements
  • Experience in customer-facing roles, such as Customer Success, Account Management, Business Advisory, Virtual CFO, or Public Practice Accounting.
  • Solid understanding of business operations, bookkeeping, or back-office finance workflows is a plus.
  • Amazing communicator who can get cut through with business owners by making complex financial concepts approachable.
Why Join Us?
  • Be part of a high-growth, tech-enabled financial services company reshaping how SMEs manage their back-office.
  • Turbo charge your career by working in a customer-focused, strategic role with a direct impact on business growth and retention.

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $45,000 - $80,000

    Customer Experience Specialist">We're looking for a skilled and customer-focused individual to join our retail team. As a Customer Experience Specialist, you'll play a crucial role in delivering exceptional service to our customers.">Key Responsibilities:">Deliver Exceptional Customer Service: Put customers first and exceed their expectations.Support the...

  • Experience Leader

    2 weeks ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $51,968 - $72,992

    Customer Experience SpecialistAre you a people person with a passion for delivering exceptional service? We're on the hunt for talented individuals who share our enthusiasm for creating unforgettable experiences.About the Role:We're seeking a Customer Experience Specialist to join our team and help us provide top-notch service to our customers.As a Customer...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Part time $50,000 - $70,000

    Delightful Customer Experience SpecialistWe are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences that exceed our customers' expectations.As a Customer Experience Specialist, your primary...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $65,000

    Job OverviewWe are seeking a Customer Experience Specialist to join our team at the Heathwood Store.This is an exciting opportunity for a customer-focused individual to work in a fast-paced environment, delivering exceptional service and contributing to a safe and positive store environment.About the RoleAs a Customer Experience Specialist, you will be...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeExperience Full time $42,000 - $74,561

    Job Description:We are seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service via phone and digital channels.You will provide prompt, professional, and empathetic service to customers, handling enquiries from setting up...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $70,338 - $87,176

    Job Description:The role of a Customer Experience Specialist involves creating exceptional service experiences for valued customers.We are seeking an individual with strong interpersonal skills to provide tailored solutions across various products and services. No prior experience is necessary, as comprehensive training will be provided to ensure success.As...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Verify Consulting Full time

    Immediately available role- Brisbane South- Up to $140,000 plus super**Customer Experience Specialist - Asset Management****The Client**Our client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $52,700 - $78,560

    Job Title: Customer Experience SpecialistAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to a positive store environment.Key...

  • A Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000

    Customer Service SpecialistWe're seeking a highly motivated and enthusiastic individual to join our customer-focused team as a Customer Service Specialist.This is an excellent opportunity for someone who enjoys learning new things, challenging themselves to deliver exceptional customer experiences, meeting new people, and helping solve problems for...