Customer Relationship Professional
4 weeks ago
We are seeking a Customer Relationship Professional to join our team in Wyong. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support.
What You'll DoYou will assist customers with a range of enquiries related to our Daily Banking products, using your active listening, analysis, and customer service skills. This role requires a minimum of 6 months' work experience in a high volume, fast-paced environment. Call Centre experience is beneficial, but not essential.
What We're Looking For- Excellent communication skills and the ability to create a positive experience for every customer
- Flexibility to work a rotating roster in a structured environment
- Demonstrated resilience in handling customer queries in an empathetic and professional manner
- The ability to learn new technology and navigate computer systems efficiently and accurately
- Estimated salary: $65,000 - $75,000 per annum (based on location)
- Penalty Rates of 20% for any late shifts finishing after 8pm and 50% on weekends
- Annual rest day – an extra day of leave
- Employee Wellbeing Program so that you can be your best self
- Regular coaching and mentoring sessions with your Team Leader to support your individual growth journey
- Free onsite parking with local cafes and amenities nearby
- Discounted ING Home Loans and Health Insurance
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