Customer Service Representative

1 month ago

Wyong Shire, Australia nib Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Newcastle or Central Coast hubs. As a key member of our Member Services team, you will be responsible for delivering exceptional customer experiences through phone interactions.

Job Description

This is a fast-paced role that requires excellent communication and problem-solving skills. You will work closely with our members to understand their needs and provide solutions that exceed their expectations. Your strong ability to multitask and navigate systems while speaking with members over the phone will enable you to answer up to 60 calls per day.

  • You will represent our brand by providing excellence in customer service, promoting nib products and services, and driving first call resolution to queries.
  • You will create meaningful member experiences, helping our members get the best value out of their health insurance.
  • You will be part of a team that supports one another and celebrates success.
Key Responsibilities
  • Deliver exceptional customer experiences through phone interactions.
  • Answer up to 60 calls per day, resolving member queries efficiently.
  • Represent our brand by promoting nib products and services.
  • Create meaningful member experiences by providing tailored solutions.
  • Work collaboratively with the team to achieve set goals and KPIs.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of AU$50,000 - AU$70,000 per annum, depending on experience.
  • A dynamic and supportive work environment that fosters collaboration and growth.
  • Opportunities for professional development and career advancement.
  • A comprehensive benefits package, including health insurance discounts and employee share plans.
  • A flexible working arrangement that allows you to balance your work and personal life.
Requirements

To succeed in this role, you will need:

  • Previous experience in customer service, preferably in a call center environment.
  • Excellent communication and problem-solving skills.
  • A strong ability to multitask and navigate systems while speaking with members over the phone.
  • A willingness to learn and maintain new skills.
  • A flexible and positive work approach and attitude.

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