Specialist Customer Service I

7 months ago

Wyong, Australia Donaldson Full time

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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Customer Service
- Assists the Customer Service Manager in the day to day running of the department.
- Leads and supervises the DAPL Customer Service team.
- Investigates and solves customer problems, directs customer complaints and provides information and reports.
- Trains staff to deliver a high standard of customer service.
- Keeps ahead of developments and best practice in customer service procedures and processes, including talking with customers, other Donaldson entities and Managers.
- Ensures the accuracy of customer requirements.
- Provides help and advice to customers, including hands on processing of customer orders.
- Develops customer service procedures, policies and standards for the company
- Learns about Donaldson products and keeps up to date with changes. Initiates training in product and software systems to ensure the customer service team has the tools and skills necessary to perform their jobs.
- Follows through with all activities that affect customer satisfaction including stock, dispatch, transport, billing procedures and information flow.
- Liaises with warehouse to enable an efficient process for the shipping of all orders.
- Ensures support is provided to all Managers by the communication of information and reports on product and customer activity.
- Provides the Product Support group and others with information in cross reference requests from major customers.
- Interacts with the sales teams in the creation and support of all new customer accounts.
- Participates in staff recruitment and appraisals.
- Participates in employment relation activities.

Safety
- Ensures safe systems of work and safe equipment.
- Safe usage of all plant equipment (forklift, shrink wrapping and strap machine etc.) in line with company safety policies and procedures.
- Actively promotes safety.
- Monitors safety performance for area of responsibility.
- Sets the expectation to work safely through responses and commitment.
- Attends toolbox and team meetings.

General
- Undertake all tasks with a positive and professional work ethic.
- Ensures all work is undertaken in a safe and tidy manner.
- Ensures all activities related to your duties comply with Company policies and procedures, relevant legislation, legal and professional standards as well as the Company’s Code of Conduct.

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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