Senior Depot Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $55,000 - $83,000
Job Opportunity

We are seeking a highly skilled and experienced individual to fill the position of Depot Administrative Assistant.

About the Role

This is a key role within our organization, responsible for managing and resolving client issues and complaints in a friendly and professional manner.

The successful candidate will be required to prepare and action documentation for the Depot team for reporting and various tasks required for operational efficiency.

They will also be responsible for maintaining and updating Clinical ERP with authorized consignee lists, entering orders into the Clinical ERP, producing and monitoring Clinical reporting and statistical information.

Duties and Responsibilities
  • Client Communication: Answer all incoming telephone calls with a standard greeting and transfer internal calls to relevant stakeholders.
  • Documentation Management: Perform activities in the CTM-STAR Operative System related to Inbound/Outbound documentation processes and update information and attachments in the ERP.
  • Issue Resolution: Manage and resolve routine client issues and complaints following WCA's quality processes.
  • Order Management: Regularly provide clients with details about order progress and shipment/s, and any deviations to the original delivery plan.
  • Collaboration: Liaise with internal departments to initiate and manage changes to better service World Courier Clients.
Required Skills and Qualifications
  • Critical Thinking: Proactively identify potential problems with orders and shipments, and seek tailored solutions to address any issues.
  • Communication: Be receptive to customer feedback on order and transport needs, working closely with Account Management and Coordinators.
  • Organizational: Maintain extra charges in the ICS portal, ensure invoicing is completed on time each month, and keep clients informed of order and shipment progress.
Teamwork and Collaboration
  • Internal Collaboration: Effectively collaborate with all Internal Stakeholders to ensure the function operates effectively and efficiently.
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