Dream Experience Creator
1 week ago
We are seeking a talented and motivated Reservations Consultant to join our dynamic team. As the first point of contact for our valued customers, you will play a crucial role in helping them discover and book their dream experiences.
About the RoleThis permanent full-time position is based at the stunning Port of Airlie. You will be responsible for assisting with enquiries and making their journey with us unforgettable.
Key Responsibilities:- Stay up to date with all things Cruise Whitsundays - products, timetables, and promotions
- Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc.
- Process payment bookings and wrap up end-of-day cash-ups correctly.
- Check and finalise QA bookings while applying promotions.
- Coordinate bookings with third-party providers with precision.
- Keep up to date with our Reservations Policies and Procedures.
- Collect and provide catering information
- Provide great service in the Retail Store and upsell our fabulous merchandise
- Prepare the necessary paperwork and manifests for the next day's operations.
- Respond to guest feedback in a friendly manner, following our Policies & Procedures.
Cruise Whitsundays is part of Australia's leading experiential tourism group, Journey Beyond. We operate 17 brands spanning the country, connecting guests to the land, and to each other.
Benefits- Generous discounts on travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on merchandise
- Discounts at the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits
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