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Global Customer Advocate

2 weeks ago

Perth, Western Australia beBeeRelationship Full time $80,000 - $120,000

Customer-facing professionals play a vital role in driving innovation and change within our organisation.

We take pride in the work we do, working closely with customers to understand their business objectives and provide tailored solutions that meet their needs.

This is a critical position within our Global Service Relationship team, where you will lead activities aimed at operational excellence and stakeholder engagement.

Your key responsibilities include managing and developing the overall end-to-end operational relationship on behalf of BT, building strong working relationships with customers at mid to senior levels.

You will be the trusted advisor for your customers, negotiating mutually beneficial outcomes and resolving conflicts. You will also be responsible for operational assurance of new business opportunities, ensuring alignment with our priorities.

Additionally, you will proactively identify opportunities for improvement and transformation across accounts, ensuring actions are successfully delivered by responsible teams.

You will own and resolve customer issues and escalations, providing feedback and guidance to ensure customer intimacy and alignment to business objectives.

Accountability for end-to-end operational performance and KPIs is also yours, including management of customer Service Levels and maximising opportunities to reduce penalties and service credits through operational excellence.

You will have a deep understanding of the customer(s) and market trends, enabling you to provide sound customer service improvements and efficient management of accounts.

The ideal candidate will possess strong situational leadership skills, analytical decision-making and creative problem-solving abilities.

They will have experience working under pressure and rallying teams around time-sensitive objectives, while maintaining a 'can-do' attitude and finding innovative solutions.

This is an exciting opportunity for a self-driven and motivated individual who can bring value to both our customers and our organisation.