Customer Engagement Team

1 week ago

Melbourne, Victoria, Australia Assa Abloy Full time

**About the company**

The **ASSA ABLOY Group** is the global leader in access solutions. Every day, we help billions of people to experience a more open world.

The **ASSA ABLOY Entrance Systems** division (ESD) is a leading supplier of entrance automation solutions for the efficient and seamless flow of goods and people. Our customers operate in different market segments from retail, healthcare, and hospitality to distribution & logistics.

**About the role - Customer Engagement Team**

Reporting to the Customer Service Manager, the role is responsible for:
**Customer Interaction**:

- Provide accurate and helpful information to address customer concerns, product enquiries, and service-related issues.

**Data Management**:

- Maintain accurate and up-to-date customer records in the company database.
- Generate reports and analyse data to identify trends or areas for improvement. trends or areas for improvement.

**Issue Resolution**:

- Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department when necessary.
- Collaborate with the team to identify and implement solutions to recurring problems.

**Job logging and assignment**:

- Process customer requests, ensuring accuracy and completeness.
- Collaborate with other departments to coordinate requests fulfillment and delivery schedules from start to finish.

**Skills & experience**
- A minimum of 2 years' experience in a similar role
- Experience in customer service role is preferred but not required.
- Work with mínimal supervision within timeframes
- Produce reports, invoices, and information as required

**Benefits**
- Onsite parking, mobile phone, and laptop
- Work with a global organisation with strong industry growth prospects
- Be part of a market-leading team
- Ability to build a highly valued local manufacturing capability

**How to apply**

**Global Presence, Local Support**: With a workforce of over 52,000 employees across more than 70 countries and manufacturing facilities in Europe, North America, Asia, and Oceania, we are well-equipped to assist our customers wherever they are. Our expertise lies in developing, manufacturing, selling, installing, and servicing automatic door solutions for people.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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