Counselling Team Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $50,000 - $63,000

We're seeking a highly skilled and compassionate individual to join our intake team. This role involves providing exceptional customer service, organising counselling sessions for employees of supported companies, and maintaining accurate database records.

The successful candidate will possess strong communication skills, attention to detail, and the ability to work independently and as part of a team. They will also have experience in using databases and Microsoft programs, with a high level of client empathy and understanding.

Our organisation values inclusiveness, excellence, resilience, integrity, and innovation. We're committed to delivering high-quality services that meet the needs of our clients.

This is a permanent full-time opportunity with a competitive salary and benefits package, including employee mentoring, professional development assistance, and flexible working arrangements.

Key responsibilities include:

  • Responding to inbound enquiries via phone, email, and text message
  • Organising counselling sessions with psychology professionals
  • Maintaining accurate database records and following up with clients and counsellors

Requirements:

  • Customer service experience (1 year preferred)
  • Administration experience (1 year preferred)
  • Australian work authorisation

We're an equal opportunities employer and welcome applications from diverse candidates. Please note that this position requires the ability to commute or relocate to South Brisbane, QLD 4101.

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