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Personalized Guest Experience Specialist

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Sydney, New South Wales, Australia beBeeGuestService Full time $53,000 - $77,000

We are seeking a warm and welcoming individual to join our esteemed Front Office team. The role of Guest Service Officer is an opportunity to create lasting impressions with every guest interaction.

The ideal candidate will be the first face guests see when they arrive and the last person they interact with when they leave, making them an integral part of the guests' experience.

Key responsibilities include providing exceptional customer service, assisting with check-in and check-out, and addressing any requests or concerns with a genuine desire to enhance the stay.

The successful candidate will have deep knowledge of hotel services and amenities, ensuring that each guest's experience is nothing short of exceptional.

The role requires exceptional communication skills, dedication to creating unforgettable guest experiences, and the ability to thrive in fast-paced environments while maintaining attention to detail and accuracy.

Able to work a rotating roster including weekends, evenings, and occasional overnight availability, the ideal candidate will also possess excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.

Additional benefits include competitive wages, a comprehensive benefits package, excellent training and development opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, and more.