Customer Support Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time

Are you looking for a role that offers a high level of customer service and engagement? We are seeking a motivated and enthusiastic professional to join our team as a Customer Service Officer. In this position, you will provide first point of contact customer service to participants and stakeholders, manage the front desk of a high flow reception area, and support staff with administration duties.

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  • Provide professional support and service to all customers – including participants, employers, training organisations, support services, and the general public
  • Provide information on servicing arrangements based on specific programs of service
  • Multitasking abilities to deal with customers face-to-face and on multiple incoming call lines
  • Ensure scheduling of participants is met and consultants are advised of arrival
  • Carry out general administration duties, including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering, and making sure facilities are stocked and available for use
">Required Skills and Qualifications">

We are looking for individuals who possess strong communication and negotiation skills, with the ability to apply conflict resolution skills to diffuse situations. Additionally, demonstrated strong administrative skills, including word processing, data entry, and filing, are essential. Proven ability to accurately record and retrieve information using a database system is also required.

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  • Strong communication and negotiation skills, with the ability to apply conflict resolution skills to diffuse situations
  • Demonstrated strong administrative skills, including word processing, data entry, and filing
  • Proven ability to accurately record and retrieve information using a database system
  • Exhibited strong customer service skills, including telephone manner
  • NDIS Worker screening check or willingness to obtain one
">Benefits">

As a member of our team, you will have access to a range of benefits, including investment in your career, commitment to staff health and wellbeing, increase in take-home pay, employee discount program, study scholarship, focus on work-life balance, and positive workplace culture.

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  • Investment in you: opportunities for career progression, accredited training modules, staff mentoring programs, and an internal jobs board
  • Commitment to staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program
  • Increase your take-home pay: salary package up to $15,900 per annum, plus further meals and entertainment benefits
  • Employee Discount Program: save money with discounts and savings at over 450 retailers and service providers
  • Study Scholarship: eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University
  • Focus on Work-life balance: 13 days personal leave per annum, 10 wellbeing days for full-time staff, paid parental leave, and ability to purchase extra leave
  • Workplace Culture: become part of a positive and collaborative workplace culture, recognition programs, and connections with new people who inspire, mentor, and lead
">

At MatchWorks, we welcome diversity and are committed to providing a safe and inclusive environment for all. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply. You may be just the right candidate for this or other positions.

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