Customer Service Representative

1 month ago


Keysborough, Victoria, Australia Sensient Technologies Full time
About the Role

We are seeking a detail-oriented Customer Service Representative to join our team at Sensient Technologies. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Process customer transactions, including orders, quotes, debits, credits, and returns.
  • Communicate with planners and shipping personnel to ensure timely deliveries and advise customers of any delays.
  • Review production and shipping schedules to determine their impact on customer deliveries.
  • Work with account managers, product managers, and sales administrative staff to resolve discrepancies and missing information.
  • Resolve routine customer issues and requests, and communicate with account managers and customer service managers regarding special situations.
Requirements
  • A diploma or equivalent, along with 3 years of customer service experience.
  • Strong communication skills, including the ability to capture details and communicate accurately, professionally, and completely, verbally and in writing.
  • Ability to multitask while maintaining high degrees of attention to detail, accuracy, and poise.
  • Effective personal time management and organization skills.
  • Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, PowerPoint) is desired.
About Sensient

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. We employ advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals.

Sensient Australia is a leading developer, producer, and supplier of natural and synthetic flavor and color systems for customers in the Asia Pacific Region.

We are an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace.



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