Retail Operations Manager

1 week ago


Modbury, South Australia Swarovski Full time

About the Role

As a Retail Operations Manager for luxury goods, you will be responsible for delivering an exceptional customer experience in our Swarovski stores. You will lead a team of retail professionals to achieve sales targets, build customer loyalty, and maintain high standards of customer service.

Key Responsibilities:

  • Lead a team of retail professionals to achieve sales targets and deliver excellent customer service
  • Build strong relationships with customers to increase loyalty and retention
  • Maintain high standards of visual merchandising and store presentation
  • Manage inventory levels to minimize stockouts and overstocking
  • Analyze sales data to inform business decisions and optimize sales strategies

Requirements:

To be successful in this role, you will need:

  • A minimum of 3 years' experience in a retail management position, preferably in the luxury goods sector
  • Excellent leadership and coaching skills to motivate and develop your team
  • Digital proficiency to effectively use sales reporting tools and analyze sales data
  • A proven track record of achieving sales targets and delivering excellent customer service

What We Offer:

In return for your hard work and dedication, we offer:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience
  • A comprehensive benefits package, including employee assistance program, volunteering leave, and learning and development opportunities
  • The opportunity to work for a global luxury brand with a rich history and heritage

About Swarovski:

Swarovski is a leading global luxury brand that designs, manufactures, and sells crystal-based products of impeccable quality and craftsmanship. With a presence in over 140 countries and a team of over 18,000 employees, Swarovski is committed to sustainability, diversity, and inclusion. Join us in our mission to bring joy and celebrate individuality through our beautiful crystal products.



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