Retail Operations Manager
1 week ago
About the Role
As a Retail Operations Manager for luxury goods, you will be responsible for delivering an exceptional customer experience in our Swarovski stores. You will lead a team of retail professionals to achieve sales targets, build customer loyalty, and maintain high standards of customer service.
Key Responsibilities:
- Lead a team of retail professionals to achieve sales targets and deliver excellent customer service
- Build strong relationships with customers to increase loyalty and retention
- Maintain high standards of visual merchandising and store presentation
- Manage inventory levels to minimize stockouts and overstocking
- Analyze sales data to inform business decisions and optimize sales strategies
Requirements:
To be successful in this role, you will need:
- A minimum of 3 years' experience in a retail management position, preferably in the luxury goods sector
- Excellent leadership and coaching skills to motivate and develop your team
- Digital proficiency to effectively use sales reporting tools and analyze sales data
- A proven track record of achieving sales targets and delivering excellent customer service
What We Offer:
In return for your hard work and dedication, we offer:
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience
- A comprehensive benefits package, including employee assistance program, volunteering leave, and learning and development opportunities
- The opportunity to work for a global luxury brand with a rich history and heritage
About Swarovski:
Swarovski is a leading global luxury brand that designs, manufactures, and sells crystal-based products of impeccable quality and craftsmanship. With a presence in over 140 countries and a team of over 18,000 employees, Swarovski is committed to sustainability, diversity, and inclusion. Join us in our mission to bring joy and celebrate individuality through our beautiful crystal products.
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