Senior Retail Operations Manager
4 weeks ago
We are seeking a highly skilled Customer Service Manager to join our leadership team at Myer Tea Tree Plaza.
This role offers a unique opportunity to lead and manage a high-performing Service & Selling team, delivering exceptional customer service and driving sales growth.
About the Role:
- Manage daily team activities to drive financial performance and optimize productivity
- Leverage workforce management to maximize efficiency and minimize operational activities
- Lead by example, promoting a customer-focused service and selling culture through effective communication, feedback, and recognition
- Mentor and develop the next generation of Myer leaders, empowering them to achieve their full potential
- Dedicate time to the selling floor, understanding customer needs, coaching, and supporting the team to embed new initiatives and ways of operating
About You:
- Proven experience as a retail manager or similar, with a strong track record of leading teams to achieve sales and meet KPIs
- Excellent people leadership skills, with a hands-on approach and ability to adapt to changing circumstances
- Strong retail, financial, and business acumen, with a deep understanding of customer needs and market trends
- Excellent time management skills, with the ability to prioritize tasks and meet deadlines independently
What We Offer:
- A competitive estimated salary range of $80,000 - $110,000 per annum, based on location and experience
- Ongoing career development and progression opportunities within a dynamic and supportive organization
- An attractive benefits package, including discounts and exclusive offers, access to volunteer, parental, and lifestyle leave, and more
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