Senior Retail Operations Manager

4 weeks ago


Modbury, South Australia Myer Full time

We are seeking a highly skilled Customer Service Manager to join our leadership team at Myer Tea Tree Plaza.

This role offers a unique opportunity to lead and manage a high-performing Service & Selling team, delivering exceptional customer service and driving sales growth.

About the Role:

  • Manage daily team activities to drive financial performance and optimize productivity
  • Leverage workforce management to maximize efficiency and minimize operational activities
  • Lead by example, promoting a customer-focused service and selling culture through effective communication, feedback, and recognition
  • Mentor and develop the next generation of Myer leaders, empowering them to achieve their full potential
  • Dedicate time to the selling floor, understanding customer needs, coaching, and supporting the team to embed new initiatives and ways of operating

About You:

  • Proven experience as a retail manager or similar, with a strong track record of leading teams to achieve sales and meet KPIs
  • Excellent people leadership skills, with a hands-on approach and ability to adapt to changing circumstances
  • Strong retail, financial, and business acumen, with a deep understanding of customer needs and market trends
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines independently

What We Offer:

  • A competitive estimated salary range of $80,000 - $110,000 per annum, based on location and experience
  • Ongoing career development and progression opportunities within a dynamic and supportive organization
  • An attractive benefits package, including discounts and exclusive offers, access to volunteer, parental, and lifestyle leave, and more


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