Lead Sales and Customer Experience Manager

3 weeks ago


Modbury, South Australia Myer Full time

About Myer Tea Tree Plaza

At Myer, we strive to create a workplace where our Team Members feel valued, supported, and empowered to succeed. Our leadership team is dedicated to fostering an environment that promotes growth, learning, and collaboration.

Role Overview

We are seeking a seasoned Retail Operations and Customer Service Director to lead our sales and customer experience teams at Myer Tea Tree Plaza. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and optimizing operational efficiency.

Key Responsibilities

  • Drive Sales Growth: Develop and implement strategies to increase sales revenue, improve conversion rates, and enhance the overall customer shopping experience.
  • Customer Experience: Lead initiatives to deliver exceptional customer service, ensuring high levels of customer satisfaction and loyalty.
  • Operational Efficiency: Optimize store operations, including staff scheduling, inventory management, and visual merchandising, to maximize productivity and minimize costs.

Requirements

  • Leadership Experience: Proven track record of leading retail teams, with a minimum of 5 years' experience in a similar role.
  • Retail Operations: Expertise in retail operations, including staff management, inventory control, and visual merchandising.
  • Customer Service: Strong understanding of customer service principles, with a focus on delivering exceptional experiences.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.

Benefits

  • Competitive Salary: A salary package of $120,000 - $150,000 per annum, depending on experience.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
  • Recognition and Rewards: Recognition and rewards program for outstanding performance and contributions.


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