Bar Operations Manager

We are seeking a highly skilled Bar Operations Manager to join our team. This role will be responsible for providing day-to-day leadership across our bars operation, maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort and its product offerings in the local community.

The ideal candidate will have a strong background in hospitality management, with experience in leading teams and managing finances. They will also possess excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional customer service.

This is an exciting opportunity for a motivated and experienced professional to join our dynamic team and contribute to the success of our resort.

• Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
• Oversee, implement, and drive any staffing related actions in accordance with company rules and policies for the Food & Beverage Department with support from Human Resources.
• Direct day-to-day staffing requirements, plan, and assign work, and establish performance expectations inline with financial targets and control expenses with a focus on food, beverage, and labour costs within the operation.
• Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and have the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviours, hallmarks, and license agreement mandates within the Food & Beverage Operation.
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
• Collaborate with other Department Heads to ensure that all the facilities and equipment are cleaned and maintained as required, and service periods run smoothly.
• In conjunction with Management team analyse financials to drive revenue, future profitability, and maximum return on investment of the Food & Beverage Operation. Use distribution channels and technology platforms to drive revenue and maximise market share of the Food & Beverage Operation.

• Bachelor's degree/higher education qualification/equivalent in Hotel Management, or related field plus 4+ years of related experience, including Management/Supervisory experience.
• Knowledge of wines, beer, spirits, and whisky. You will be able to create classic and innovative drinks exceeding customers' needs and expectations, and also have the ability to recommend beverages or any other product pairing alongside our menus.

• Paid birthday leave.
• Hotel perks like global accommodation and food & beverage discounts.
• Enhanced parental leave.
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you move and grow with IHG.

• A competitive salary and benefits package.
• The opportunity to work with a dynamic and supportive team.
• The chance to develop your skills and advance your career.
• A fun and fast-paced work environment.
• The satisfaction of working in a luxury resort setting.

You must have full working rights in Australia.