Strategic Customer Growth Specialist

1 week ago

Melbourne, Victoria, Australia beBeeRetail Full time $120,000 - $180,000
Business Development Professional Job Description

We create innovative, customer-centric solutions that drive business growth and sustainability. Our strategic partnerships with Retailers help deliver improved efficiency, resilience, and people-first approaches.


This role involves building and managing relationships with our largest national and international Retail Chain customers. You will develop a deep understanding of the customer's business needs, ambitions, and pain points.


Working closely with cross-functional teams, you will identify and capitalize on opportunities to grow Schneider Electric's presence with our customers, focusing on customer success.


Responsibilities:
  • Develop strong, long-term relationships with customers, gaining detailed understanding of their business requirements and strategic direction.
  • Stay informed about market trends, developing a deep understanding of the Retail segment, customers' expectations, and emerging technologies.
  • Think expansively about the value we can provide customers across our full breadth of offers.
  • Create compelling ideas, aligning our solutions to suit customers' specific current and future needs.
  • Lead the account planning process, collaborating within the account team to develop a 'customer-focused' strategy/value proposition.
  • Drive new business growth with customers through new opportunities and existing areas of improvement.
  • Enhance customer engagement by building a network at all levels inside the customer's ecosystem.

Why This Role?

You are someone who gets excited by innovation in the Retail industry. A highly driven, growth-minded professional, passionate about working for a forward-thinking organisation whose solutions are leading edge.


We're looking for an exceptional individual with a deep understanding of Retailers, stakeholders, and the Retail industry. Passion for sustainability, technology, and digitisation of assets across portfolios is highly desired.


Requirements:
  • Degree or Equivalent, Certificate or Diploma in a relevant field such as Business Administration or Marketing.
  • Previous experience in sales, account management, or a related field.
  • Strong negotiation, presentation, and relationship-building skills.
  • Ability to analyse customer satisfaction data and develop corrective actions.
  • A good knowledge of contracting procedures and Australian Standards within the industry.
  • Exceptional communication and interpersonal skills.
  • High-level technical capability and understanding.

About Us

We strive to be the most inclusive and caring organisation in the world. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.


We uphold the highest standards of ethics, safety, quality, and cybersecurity.


Our organisation values equal employment opportunities for all qualified individuals regardless of race, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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