Customer Service Representative

1 week ago


Alice Springs, Northern Territory, Australia Westpac Bank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at our Alice Springs branch. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales experiences to our clients.

Key Responsibilities
  • Engage with customers in-branch and over the phone to understand their financial needs and provide tailored solutions.
  • Drive sales through referrals to our specialists in home loans and business banking, as well as generating new leads across various banking products.
  • Build and maintain strong relationships with customers to increase customer loyalty and retention.
  • Work collaboratively with the branch team to achieve sales and customer service targets.
  • Stay up-to-date with banking products and services to provide expert advice to customers.
Requirements
  • Previous banking experience is ideal, but not essential. We are looking for individuals with a high-performer energy and a unique ability to gauge and nurture strong customer relationships.
  • Superior communication skills and experience in a customer-facing/sales environment.
  • Resilience, tenacity, and an ability to flex in a fast-paced environment.
  • A proven ability to meet and exceed performance KPIs with an uncompromising commitment to delivering exceptional customer service.
  • Comfortable working with numbers and adept at navigating multiple systems.
What We Offer
  • A comprehensive training program to ensure you have the skills and knowledge to succeed in your role.
  • A supportive team environment that values diversity and inclusion.
  • A range of benefits, including competitive remuneration, generous paid and unpaid parental leave, and access to industry-recognised qualifications.
  • The opportunity to work for a leading financial institution with a strong commitment to creating better futures for our customers and communities.


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