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Customer Service Representative
2 months ago
About Workforce Australia for Individuals
We are a leading provider of electrical products and solutions to customers across multiple market sectors. Our national network of branches provides quality products, backed by expert advice, technical & logistical support, and e-commerce solutions.
About the Role
As a Customer Service Representative, you will play a key role in providing our customers with a great experience and working as a member of the branch team to achieve overall results through exceptional sales and service.
Key Responsibilities:
- Provide exceptional customer service and support.
- Develop relationships with customers to understand their needs and preferences.
- Be a product knowledge expert to help customers find products they need.
- Prepare accurate quotes for customers and provide solutions to meet their requirements.
What You Would Do in This Role:
- Work collaboratively with the branch team to achieve sales and service targets.
- Contribute to the development of new business opportunities and relationships.
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
