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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at our Alice Springs branch. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales experiences to our clients.
Key Responsibilities- Engage with customers in-branch and over the phone to understand their financial needs and provide tailored solutions.
- Drive sales through referrals to our specialists in home loans and business banking, as well as generating new leads across various banking products.
- Build and maintain strong relationships with customers to increase customer loyalty and retention.
- Work collaboratively with the team to achieve sales targets and business objectives.
- Stay up-to-date with banking products and services to provide expert advice to customers.
- Banking experience is an advantage, but not essential. We are looking for individuals with a strong customer service background and a passion for sales.
- Superior communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Resilience, tenacity, and an ability to adapt to changing situations.
- A proven ability to meet and exceed performance KPIs, with a commitment to delivering exceptional customer service.
- Comfortable working with numbers and adept at navigating multiple systems.
- A comprehensive training program to develop your skills and knowledge in banking products and services.
- A supportive team environment that encourages collaboration and teamwork.
- A competitive remuneration package, including bonuses and benefits.
- Opportunities for career growth and development within the company.
- A dynamic and inclusive work environment that values diversity and flexibility.
