Become a Key Player in Shaping Education

6 days ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $100,000 - $120,000
Training and Support Specialist

As a Training and Support Specialist, you will play a crucial role in shaping the future of education by delivering high-standard customer support and training to our customers across Melbourne.

Key Responsibilities:

  • Serve as the primary point of contact for new customers, training platform end users, and post-go-live support.
  • Coordinate and conduct high-quality onsite product demonstrations and training sessions for small and large audiences.
  • Provide high-level support for customers transitioning from other products.
  • Collaborate with the Product team to implement configuration changes and product enhancements necessary to address priority customer issues.
  • Represent the voice of the customer to provide input into the development of new products, marketing, and sales strategies.
  • Encourage satisfied customers to make referrals to peer schools.
  • Manage overall workflow for implementation & training.

Requirements:

  • Excellent team-working and interpersonal skills, positivity, and a can-do spirit.
  • Proven ability to become an expert in complex software packages, be naturally driven to learn about new modules, solidify current knowledge, and stay up-to-date with product updates.
  • Excellent public speaking skills along with high-level written communication.
  • Enthusiastic, energetic, and friendly attitude in all circumstances.

What We Offer:

  • Flexible working culture, hybrid working environment.
  • Professional development opportunities.
  • Funding for relevant courses and certifications.
  • Parental leave program.
  • 24/7 access to our Employee Assistance Program.
  • Team monthly social events.

Prior to commencing employment, you require a valid Employee Working With Children Check, verification of unrestricted work rights in Australia, and a valid Driver's Licence.

Why This Role Matters

This role is essential in helping us deliver exceptional customer support and training, which in turn enables our customers to achieve their goals and improve student learning outcomes.

By joining our team, you will have the opportunity to make a real impact on education and contribute to the growth and success of our organization.

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