Customer Experience Officer

6 days ago


Joondalup, Australia Edith Cowan University Full time

About the Role

The Communications Centre at Edith Cowan University is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional experience to our current and future students.

Key Responsibilities

  • Deliver exceptional customer experience in every interaction, ensuring that our students and the general public receive accurate and relevant information in an efficient manner.
  • Provide first point of contact resolution to every interaction, meeting personal and team qualitative and quantitative targets.
  • Be a shining example of our university's values and an ambassador for Edith Cowan University.

Requirements

  • Experience working in a customer-centric environment, with a strong focus on delivering exceptional customer experience.
  • Ability to work in a high-performing, values-based, and student-first environment.
  • Strong communication and problem-solving skills, with the ability to operate in a fast-paced environment.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development opportunities to enhance your skills and career.


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