Customer Engagement Officer

1 week ago


Joondalup, Australia Edith Cowan University Full time

Position Title: Communications Centre Officer
Department: Business Growth and Development
Salary: $71,918 - $76,598 PA (HEW 4) plus 17% superannuation
Employment Type: Ongoing, Full-time
Location: Joondalup Campus

Overview:
The Communications Centre at Edith Cowan University is a dynamic department dedicated to addressing inquiries from both current and prospective students. Our team is passionate about delivering outstanding service and ensuring a positive experience for all students.

Key Responsibilities:
As a Communications Centre Officer, your daily tasks will include:

  • Providing exceptional service in every interaction with students and the public.
  • Delivering accurate and relevant information efficiently.
  • Resolving inquiries at the first point of contact.
  • Aiming to meet personal and team performance targets.
  • Exemplifying the values of Edith Cowan University and serving as a role model for colleagues.

Work Environment:
Our office is designed to be inclusive and comfortable for all employees. We have a service dog present in the workspace, and we encourage all staff to be mindful of this to maintain a supportive atmosphere.

Essential Criteria:
Experience in a customer-centric role is crucial for success in this position.



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