IT Service Delivery Specialist

2 days ago

Canberra, ACT, Australia beBeeService Full time $100,000 - $150,000
Job Title: IT Service Delivery Specialist

About the Role

This is an exciting opportunity to join our team as a highly skilled IT Service Delivery Specialist. You will be responsible for overseeing the delivery and support of IT tools and services to users throughout the organisation, and sometimes to external users as well.

As a key member of our team, you will identify opportunities to improve service delivery support and ensure it meets user and business needs. This includes consulting across the Agency and elements within Defence, including various Services, Groups and others as required.

Key Responsibilities

  • Develop and update ITSM documentation to ensure alignment with best practices;
  • Develop and implement ITSM processes and procedures to support Defence/ASD Requirements;
  • Conduct regular reviews of ITSM processes to ensure compliance to security policies, internal standards and identify areas for efficiencies;
  • Collaborate with Defence and ASD stakeholders to ensure delivery is aligned with Project requirements;
  • Prepare high-level written documents and oral presentations for executive stakeholders; and
  • Undertake other support tasks as required.

Requirements and Qualifications

  • 5+ years of experience with ITSM and Service Delivery, preferably in a Defence environment;
  • Proficiency in ITIL Principles and their practical application;
  • Experience in establishing continual service improvement practices post-transition;
  • Strong analytical and problem-solving skills.

Why Join Us?

We are one of just 9 suppliers Australia-wide with a strong relationship with government panels since 2004. Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth and insurances.

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