Service Delivery Specialist

3 days ago

Canberra, ACT, Australia beBeeSupport Full time $60,000 - $100,000

We are seeking a skilled Service Delivery Specialist to join our team.

About the Role:
  • Respond promptly and professionally to service requests via phone, email, and ticketing systems.
  • Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
  • Accurately document all user interactions, solutions, and outcomes within the ticketing system.
  • Elevate complex issues to higher-level teams in accordance with established protocols.
  • Collaborate with team members and support vendors to resolve issues swiftly and effectively.
  • Contribute to the knowledge base by documenting solutions and procedures for recurring issues.

Responsibilities include maintaining accurate records of all service interactions, providing exceptional customer service, and working collaboratively as part of a high-performing team.

Requirements:
  • Possess strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
  • Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Have a proven track record of delivering high-quality results in a fast-paced environment.
  • Be proficient in the use of ticketing systems, as well as other relevant tools and technologies.
  • Show a commitment to ongoing learning and professional development, staying up-to-date with the latest industry trends and best practices.

As a valued member of our team, you will have access to comprehensive training and development opportunities, as well as a competitive compensation package.

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