Delivery Support Officer

• Federal Government Role
• Contract starting ASAP to 30 June 2026, + 12 months extension option
• Location: ACT
• Hybrid work arrangements
• Baseline clearance is required

Bridge IT Engineering is seeking an Agile Delivery Support Officer for a federal government department with offices in the ACT. This role works closely with the Release Train Engineer (RTE) and Solution Train Engineer (STE) to support the Agile Delivery Teams (ADTs) by coordinating cross-team activities and tracking ART-level metrics. The role provides senior-level support for the administration of matters relating to the rhythm of ART ceremonies including PI planning, ART syncs, system demos, showcases, retrospectives and mid-end PI progress sessions.

Key Duties and Responsibilities:

• Support Agile Delivery - Support RTE and STE at both the team and solution level, ensuring alignment across the Agile Release Train(s) (ART) and broader solution context.
• ADT support - Provide essential coordination and administrative support to ensure the effective operation of the Agile Delivery function.
• PI Planning support - Assist in orchestrating PI planning by supporting logistics, capturing key actions and changes, and ensuring the planning inputs and outputs are complete and visible to the relevant teams and governance bodies.
• DevOps Admin - Assist in the administration and configuration of Azure DevOps, including setting up iterations, managing work items, DevOps standards, maintaining tags and queries, and producing reports/dashboards to support the governance and delivery tracking.
• Agile Ceremonies coordination - Provide secretariat and coordination support for Agile Ceremonies, including PI Planning, ART Sync, ART Leadership, Scrum of Scrums and other forums as directed.
• Track Progress - Track ADT progress, surfacing delivery and scope changes and reacting to deviations from reported plans.
• Create Artifacts - Prepare presentations, review status reports, and delivery health checks and summaries for senior ART Leadership and government bodies.
• Monitor Delivery – Track progress and monitor Agile metrics. (e.g. burn-up, cumulative flow, etc.), surfacing risks or blockers early to enable resolution.
• Monitor RAIDD items - Coordinate with RAIDD specialists and program delivery as well as supporting schedule management.
• Create Artifacts - Development, preparation and maintain high-quality program documentation including briefings, decision papers, presentations, plans and reporting artefacts and summaries for senior ART Leadership and government bodies.

Criteria

• Mandatory Experience working in, administering or supporting projects or programs, preferably using an Agile methodology.
• Demonstrated ability to manage multiple priorities and work effectively in a time-boxed, iterative delivery environment.
• Excellent written and verbal communication skills, with experience pre-paring briefings, minutes, and program level reporting summaries.
• Strong attention to detail and experience in managing quality assurance (writing, editing, proof reading) of high volumes of correspondence, briefs, presentations and reports.
• Excellent teamwork skills, with the ability to work with colleagues to achieve outcomes. Confidence and ability to effectively communicate, collaborate and negotiate with team members, business areas and external stakeholders at all levels of seniority.
• Strong understanding of Agile Delivery and familiarity with Scaled Agile Framework (SAFe) ways of working and artefacts.
• Proficiency with Azure DevOps, including query building, dashboards setup, backlog maintenance and data extraction.
• Strong stakeholder engagement skills, with the ability to coordinate across multiple teams and prepare clear communication plans.

Your ICT Recruiter for this role

Byron Dale

byron.dale@bridgeite.com

*Please note only shortlisted candidates will be contacted