Role Coordinator

1 week ago


Australia beBeeExperience Full time $60,312 - $71,723
Customer Experience Role

Clarence Valley Council is seeking skilled professionals to join our team as Customer Experience Officers. Located in the Northern Rivers of New South Wales, we cover 10,441 square kilometres with three major community hubs: Grafton, Yamba, and Maclean.

We are a forward-thinking employer that offers a fulfilling and flexible work environment. Our goal is to create a thriving community full of opportunities, and our workforce is where we start to achieve our community aspirations.

As a Customer Experience Officer, you will be responsible for responding to, referring, and resolving enquiries from the public in an empathetic and timely manner. You will provide information on our services and facilities to customers and resolve general telephone, counter, and online enquiries.

To succeed in this role, you will need to demonstrate exceptional customer service skills, high-level organisational and administrative skills, technological skills, and well-developed verbal and written communication skills.

We offer a range of benefits, including a competitive salary package, opportunities for career growth and development, and a supportive work environment.

If you are passionate about delivering exceptional customer experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

A comprehensive training program has been developed to enable your journey with us.

Our Customer Service Centre operates between 8:30am and 4:30pm (Monday to Friday).



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