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Eligibility Officer
2 months ago
We are seeking an Eligibility Officer to join our team in Adelaide. As the first point of contact, you will be responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation.
Key Responsibilities- Conduct investigations to ensure every decision made for new claims is of the highest quality and consideration for our customers.
- Communicate updates and outcomes relating to decisions to both injured workers and employers.
- Provide a quality customer service experience for our internal and external customers.
- Work together with your Team Manager, Case Managers & Technical Managers to determine liability and review of entitlement.
- Claims management experience is desirable, but transferable skills in Customer Service & Administration are essential.
- Exceptional time management and organisational skills and the ability to prioritise your tasks.
- Excellent communication and interpersonal skills, and a team-player attitude.
- An aptitude for working within a dynamic, fast-paced and challenging environment.
We value our employees and offer a friendly, comfortable working environment that facilitates a Work and Life Balance. We recognise that our benefits program holds a different value or meaning to each employee, and we offer a range of benefits to ensure we capture a wide range of products and services that will positively impact our diverse workforce.
Some of our benefits include:
- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working
We are a leading provider of claims management services, and we are committed to delivering exceptional results for our clients. We value inclusion and diversity, and we are an equal opportunity employer. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
