Eligibility Coordinator

3 days ago

Adelaide, South Australia Gallagher Bassett Full time
About the Role

We are seeking a highly skilled Eligibility Officer to join our team at Gallagher Bassett.

This is an exciting opportunity for a motivated and organized individual to work in a dynamic environment, coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims.

As an Eligibility Officer, you will be responsible for conducting investigations to ensure every decision made for new claims is of the highest quality and consideration for our customers.

In this role, you will have the opportunity to make a positive impact on the lives of our clients and claimants, working collaboratively with your team to redefine excellence.

Responsibilities
  • Work as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for newly lodged Work Cover claims.
  • Drive an effective investigatory process to ensure quality initial liability decisions.
  • Communicate updates and outcomes relating to decisions to injured workers and employers.
  • Provide exceptional customer service experiences for internal and external customers.
Requirements
  • Claims management experience is desirable, but transferable skills in Customer Service & Administration are essential.
  • Exceptional time management and organizational skills, with the ability to prioritize tasks.
  • Excellent communication and interpersonal skills, with a strong team-player attitude.
What We Offer
  • A competitive salary of approximately $80,000 - $100,000 per annum, depending on location and experience.
  • A wide range of benefits, including discounted insurance, dress-for-your-day policies, novated leasing, flexible and hybrid working arrangements, and more.

Gallagher Bassett values its employees and offers a friendly, comfortable working environment that facilitates a work-life balance. We recognize that our benefits program holds different value or meaning to each employee, and we strive to capture a wide range of products and services that positively impact our diverse workforce.

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