
Delivering Exceptional Customer Experience
13 hours ago
We are seeking a Customer Service Representative to join our Supply Chain team based at Pinkenba. This role will work within the Customer Interface Team, which is fundamental to ensuring we deliver on customer requirements.
Key Responsibilities:- Ensure seamless service delivery to customers
- Investigate, resolve and respond to customer queries in a timely manner
- Provide proactive communication regarding deliveries and transportation issues
- Build long lasting relationships with customers and internal stakeholders through friendly and dedicated customer service
- Support other business areas with queries regarding product availability and invoicing
This is an opportunity for those who thrive in a fast-paced environment and can maintain resilience.
About You:- You have excellent communication and negotiation skills
- You love to learn and pick up new things quickly and easily
- You are able to maintain and develop customer relationships
- You have a strong eye for detail, even when processing orders on a busy day
- You are proficient in Microsoft Office suite including Excel
- Ideally, you will have experience within the transport / logistics industry
- A reputable organization with a collaborative team
- Free onsite parking
- Benefits that include novated leasing, product discounts, EAP program and 12 weeks paid parental leave
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