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Service Operations Coordinator

2 months ago

Sydney, New South Wales, Australia Talent Focus Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Talent Focus. As a key member of our administration team, you will play a vital role in supporting the smooth operation of our service delivery processes.

Main Responsibilities:
  • Phone and Email Management: Manage phone and customer email requirements, including new job requests, and ensure timely responses to queries.
  • Email Inbox Management: Monitor and manage the state email inbox, forwarding relevant queries to the appropriate person or department.
  • Job Creation: Create new reactive and breakdown jobs in the DFSD system as per customer requests and company procedures.
  • Quotation Approval: Review and approve all new quoted works within the DFSD system, adhering to customer requests and company guidelines.
  • Forecast Accuracy: Ensure the DFSD deployment forecast is accurate at all times.
  • Workload Planning: Collaborate with Fulfillment Manager to plan technicians' workload, ensuring maximum utilization and absorption of labor.
  • Resource Utilization: Work with other deployers to maximize resource utilization.
  • Cross-Checking Correspondence: Cross-check incoming and internal correspondence to ensure adherence to internal credit and services processes.
  • Order Management: Liaise with the credit function to ensure new orders are approved, validating account status and preventing stop orders.
  • Inventory Management: Receive goods and order into R12 Accounting system, following company procedures and policies.
  • Service Reports: Manage technician service reports within SharePoint and mark jobs as completed in the Fulfillment section of DFSD.
  • Report Entry: Collaborate with Regional Service Managers and Technicians to ensure accurate and timely entry of service reports and timesheets.
Additional Tasks: