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Hospitality Operations Manager
2 months ago
We are seeking a highly motivated and driven Duty Manager to join the leadership team within our Casino Bars on a Part-Time basis.
Key Responsibilities- Oversee the daily operations of our food and beverage operations in our Casino Bars, including Spin Café, Sports Bar, and our Premium Gaming Rooms.
- Ensure high-quality service and exceptional guest experiences.
- Lead a team of staff to deliver outstanding service and maintain high standards of cleanliness, safety, and organisation.
- Manage stock, inventory, and supplies to ensure efficient operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and excellent customer service.
- Monitor and control costs to achieve budget targets.
- Stay up-to-date with industry trends, laws, and regulations to ensure compliance.
- Previous experience in a supervisory role within the hospitality industry, including varying restaurant or bistro service periods.
- Strong leadership and team management skills with the ability to motivate and inspire staff to deliver exceptional service.
- Excellent communication and interpersonal skills to interact effectively with premium guests.
- Ability to adapt and work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven problem-solving abilities and the ability to make sound decisions under pressure.
- Proficiency in computer systems and software applications related to food and beverage operations.
- Professional presentation and exceptional communication skills.
- Flexibility to work various shifts including weekends, nights, and public holidays.
The Morris Group is a leading hospitality and entertainment company in tropical North Queensland, known for its award-winning restaurants, world-class facilities, and entertainment options.
We are passionate about driving sustainability action and being part of the shift toward a net zero future.
We are committed to providing a safe and inclusive work environment for all employees and guests.
