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Customer Service Representative

1 month ago

Mona Vale, New South Wales, Australia Pittwater RSL Full time
About Us

Pittwater RSL is a community-focused club dedicated to enhancing the lifestyles of its members. Our values include Customer Focus, Safety, Integrity, Inclusive and Fun.

Job Description

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Attendant. As a representative of Pittwater RSL, you will be committed to providing exceptional customer experiences, developing relationships, and maintaining quality service standards.

Responsibilities
  • Deliver outstanding customer service in various operational areas, including bars, gaming, and front-of-house operations.
  • Ensure the Club is presented in a clean and safe manner at all times.
  • Assist patrons with their needs and provide support in all areas.
  • Maintain high levels of cash handling and till operation skills.
  • Operate Keno & TAB systems efficiently.
  • Work effectively in a team environment and adapt to changing circumstances.
Requirements
  • Negotiate multiple shifts, including weekdays, nights, weekends, and public holidays, with adequate notice for rostering arrangements.
  • Hold NSW RSA & RCG Competency Cards or obtain them within a specified timeframe, with 50% reimbursement for qualification costs.
What We Offer

Pittwater RSL offers a competitive salary, penalty rates for Saturday, Sunday, and Public Holidays, and opportunities for career growth and succession planning in hospitality. You will be trained to become an ambassador for the Club, promoting our values and delivering exceptional customer experiences.